Updated August 5, 2026
Our 30-Day Return Window
We want you to feel confident in your purchase. Eligible standard jewelry may be returned or exchanged when a return request is submitted within 30 calendar days of documented delivery. Once a return is authorized, the piece must be shipped back within 7 calendar days.
Return Eligibility
To qualify for a return, jewelry must be unworn, unused, undamaged, and unaltered. It must be sent back with its original packaging, tags, diamond or product documentation, and any promotional gift included with the order.
Eligible standard returns will not be charged a restocking fee.
Items That Cannot Be Returned
- Custom, personalized, or engraved jewelry
- Pieces that have been resized, altered, repaired, or modified after purchase
- Items marked final sale before purchase
- Gift cards
- Jewelry that shows wear, damage, or missing components
- Pierced earrings when a hygiene seal has been removed, if a seal is supplied
Any product-specific exception will be displayed clearly on the product page before checkout.
How to Start a Return
- Contact Customer Care with your order number and the item you wish to return.
- Wait for a return authorization and insured shipping instructions before sending the jewelry.
- Package every item and document securely in the original packaging.
- Ship the return within 7 calendar days and keep the carrier receipt until the refund is complete.
Return instructions and the authorized return address will be provided after your request is approved. Returns sent without authorization may experience delays.
Return Shipping
For eligible change-of-mind returns, we provide an insured return label. Any return-label cost deducted from the refund will be disclosed before the customer authorizes the return. The label cost will be waived when an item arrives damaged, defective, or different from the item ordered.
Original expedited-shipping charges are not refundable unless the return results from our error. Standard outbound shipping is complimentary where offered.
Inspection & Refunds
Returned jewelry will be inspected after it arrives. Approved refunds are processed to the original payment method within 7 business days of receiving the return. Your bank or card issuer may need additional time to post the credit.
If a return does not meet the stated conditions, Customer Care will contact you before taking further action.
Exchanges
Exchanges will be subject to availability. Price differences, taxes, and any nonrefundable services will be confirmed before the replacement order is completed. A return and new order may be the fastest option for some pieces.
Damaged or Incorrect Orders
Please contact Customer Care within 5 calendar days of delivery if a piece arrives damaged, defective, or incorrect. Keep the packaging and provide clear photographs so we can arrange an insured return, replacement, repair, or refund as appropriate.
Cancellations & Shipping Delays
Contact us as soon as possible if you need to cancel. A standard order may be canceled before it ships. Custom, engraved, altered, or resized orders may not be cancelable once work has begun.
If we cannot ship within the delivery time promised at purchase, we will communicate the delay and provide the choices required for the order, including cancellation and a refund when applicable.
U.S. Orders Only
This policy applies to purchases shipped within the United States in U.S. dollars. Additional state and local consumer protections may apply.