Some Lab Diamonds of America jewelry may be offered for preorder before it is available for immediate shipment.
Our preorder program allows customers to purchase selected pieces in advance, including pieces offered during special introductory or promotional periods.
Please review this policy before placing a preorder.
Payment
Unless otherwise stated, full payment is collected at checkout when a preorder is placed.
Applicable taxes and any other disclosed charges will also be collected at checkout.
Introductory Preorder Promotion
During our initial soft-launch preorder promotion, eligible preorder jewelry will be offered at 20% off for the first 100 orders, subject to the exclusions and terms displayed on the website.
The promotional price applies only to eligible orders placed during the stated promotional period.
After the promotion ends, regular pricing will apply unless another promotion is offered.
Estimated Delivery
Unless a different timeframe is displayed on the applicable product page, preorder pieces are expected to be delivered approximately 4–6 weeks after the order is placed.
Because each preorder piece must enter the manufacturing and fulfillment process, the 4–6 week timeframe is an estimate rather than a guaranteed delivery date.
We will make reasonable efforts to keep you informed if a material production or delivery delay occurs.
Canceling a Preorder
You may request cancellation of a preorder for a full refund before manufacturing or production of your piece begins.
Contact Customer Care as soon as possible if you would like to cancel.
Once manufacturing or production has begun, the order can no longer be canceled for a change of mind.
Because production may begin shortly after an order is confirmed, we cannot guarantee that a cancellation request can be completed unless Customer Care confirms the cancellation.
Once Manufacturing Begins
Once manufacturing or production of your preorder piece begins, the preorder becomes final sale for change-of-mind purposes.
This means the standard 30-day return privilege does not apply to a preorder once manufacturing has begun.
This restriction does not affect your rights if:
- You receive the wrong item;
- The item arrives damaged;
- The item has a manufacturing defect; or
- Applicable law otherwise provides you with a right to cancellation, return, replacement, repair, or refund.
Production and Natural Variations
Fine jewelry manufacturing involves processes that can result in minor variations between pieces.
Diamond carat weights, dimensions, gold weights, positioning, and other specifications may vary slightly within reasonable manufacturing tolerances unless a specific specification is expressly guaranteed.
Colors may also appear differently depending on photography, lighting, screens, and display settings.
Production Delays
Occasionally, manufacturing, quality control, diamond availability, transportation, weather, carrier conditions, or other circumstances may cause a preorder to take longer than originally estimated.
Quality is important to us, and we will not knowingly ship a piece that fails our applicable quality-control standards merely to meet an estimated date.
If we cannot ship within the delivery timeframe promised when you purchased, we will communicate the delay and provide any options required by applicable law, including cancellation and a refund when applicable.
Shipping
Once your preorder has completed production and quality control, we will send shipping confirmation and tracking information.
Preorders are subject to our Shipping & Delivery Policy, including applicable insurance and signature requirements.
Damaged, Defective, or Incorrect Preorders
If your preorder arrives damaged, defective, or different from the item you ordered, please contact Customer Care within 5 calendar days of documented delivery.
Please retain the original packaging and provide clear photographs of the item and, when relevant, the packaging.
We will evaluate the issue and arrange an appropriate remedy, which may include an insured return, repair, replacement, or refund.
Promotional Pricing and Future Price Changes
A preorder price is the price applicable to your purchase at the time the order is placed.
Future promotions, price reductions, or price increases do not automatically change the price of an existing preorder unless expressly stated otherwise.
Questions About Your Preorder
If you have questions regarding a preorder, production status, cancellation, or delivery, please contact:
Lab Diamonds of America LLC
Website: [WEBSITE URL]
Customer Care: [CUSTOMER CARE EMAIL]