At Lab Diamonds of America, we understand that receiving fine jewelry should feel secure from the moment your order leaves us until it reaches you.
This Shipping & Delivery Policy applies to orders shipped within the United States.
Complimentary Standard Shipping
Lab Diamonds of America offers complimentary standard shipping within the United States where indicated at checkout.
Orders are shipped using trackable and, where applicable, insured delivery services.
Expedited shipping options may be offered for an additional charge.
Order Processing
In-stock products will be prepared for shipment as promptly as reasonably possible after payment and any necessary order verification have been completed.
Processing time is separate from carrier transit time.
Orders placed on weekends or holidays may begin processing on the following business day.
Preorders
Products purchased through our preorder program are manufactured after the order is placed.
Unless otherwise disclosed on the product page or at checkout, preorder delivery is estimated at approximately 4–6 weeks.
This is an estimated timeframe rather than a guaranteed delivery date.
We will provide shipping confirmation and tracking information once your piece is ready and has been dispatched.
Order Verification
Because we sell fine jewelry, certain orders may be subject to additional payment, identity, billing, or shipping verification before shipment.
We may contact you if additional information is reasonably necessary to verify an order.
Verification may delay shipment.
Tracking
When your order ships, we will provide tracking information using the email address or other contact information associated with your order.
Customers are responsible for monitoring tracking information and ensuring someone is available to receive the package when a signature is required.
Signature Required
For security, Lab Diamonds of America may require an adult or authorized signature upon delivery.
A carrier should not leave a signature-required package unattended when a signature is required.
Delivery requirements may vary depending on order value, destination, carrier, and security considerations.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
For security reasons, we may be unable to change the shipping address after an order has been processed or shipped.
Please contact Customer Care as soon as possible if you discover an error in your shipping information.
Insurance
Orders are insured as appropriate while in transit to the delivery address, subject to the terms and conditions of the applicable carrier or insurance coverage.
Once delivery has been documented by the carrier in accordance with the required delivery procedure, responsibility for the package may transfer to the recipient to the extent permitted by applicable law.
Delivery Delays
Delivery estimates are provided in good faith but may be affected by circumstances beyond our reasonable control, including:
- Carrier delays;
- Severe weather;
- Holidays;
- Transportation disruptions;
- Production delays;
- Security or verification procedures; and
- Other unforeseen events.
If we become aware of a material delay affecting your order, we will make reasonable efforts to communicate with you.
If we cannot ship within the timeframe promised at the time of purchase, we will provide the notices and options required by applicable law, which may include an opportunity to consent to a revised delivery timeframe or cancel the affected order for a refund.
Lost or Missing Packages
If tracking information indicates a delivery problem or your package appears to have been lost in transit, contact Customer Care promptly.
We may work with the carrier and insurance provider to investigate the shipment.
Please do not independently redirect or modify delivery arrangements in a way that could affect carrier or insurance protection without contacting us.
Damaged Packages
If your package appears damaged upon arrival, photograph the exterior packaging before opening it whenever reasonably possible.
If the jewelry itself is damaged, defective, or incorrect, please contact Customer Care within 5 calendar days of delivery and retain all packaging and documentation while we assist you.
U.S. Shipping Only
At launch, Lab Diamonds of America ships only within the United States.
We do not currently offer international shipping.
Questions
For questions regarding an order or shipment, please contact:
Lab Diamonds of America LLC
Website: [WEBSITE URL]
Customer Care: [CUSTOMER CARE EMAIL]